You should contact your local postal service to enquire about the appropriate way to send money by post from your location. Sending banknote(s) by post is at your own risk. So please take reasonable measures to insure against loss or theft.

When sending money, please enclose the following information:
- full name
- the case number, which you will receive by e-mail after completing the exchange form online
- copies of your photo ID (mandatory for any exchange above NOK 1 000). A certified ID copy is required when the amount is from NOK 8 000 and above.

Norges Bank will transfer the amount to your account when we receive your exchange form and the banknote(s).

Send by post to:
Norges Bank
K&D
P.O. Box 1179 Sentrum
0107 Oslo
Norway

From outside Norway

You should contact your local postal service to enquire about the appropriate way to send money by post from abroad. Sending banknote(s) by post is at your own risk. So please take reasonable measures to insure against loss or theft.

You must include the Proforma/Custom Invoice in the letter/parcel - along with your full name and the case number you will receive by e-mail after completing the exchange form online. Please submit the paper form if you didn't use the electronic exchange form. You must also include copies of your photo ID (mandatory for any exchange above NOK 1 000). A certified ID copy is required when the amount is from NOK 8 000 and above. Alternatively, you can confirm your identity via a passport reader app (Please contact us by e-mail: KBKontroll@norges-bank.no for further instructions).

Link to the Proforma Invoice: https://www.posten.no/fortolling/tollfaktura_customs_invoice.pdf
Link to Declaration Norwegian customs form (if travelling): https://www.toll.no/en/services/forms/declaration-of-means-of-payment/

Norges Bank will transfer the amount to your account when we receive your exchange form and the banknote(s).

Send by post to:
Norges Bank
K&D
P.O. Box 1179 Sentrum
0107 Oslo
Norway

You can only exchange withdrawn banknote(s) series VII for new banknote(s) up to NOK 7 000 over the counter (no coins). Complete the electronic exchange form and bring the banknote(s) and photo ID to one of our counters in Oslo, Bergen, Trondheim and Tromsø - Monday to Friday from 9 am - 3 pm CET. Drop-in.

You cannot divide the money and exchange in several rounds over the counter in order to remain below the limit if you have a larger amount. You must deliver or send all amounts above NOK 7 000, including coins, to Norges Bank in Oslo. We will transfer the redemption amount to your account.

Send by post to:
Norges Bank
K&D
P.O. Box 1179 Sentrum
0107 Oslo
Norway

No. We do not send physical banknote(s) and coin(s) by post.

No. We do not exchange foreign currency. Your bank or a bureau de change will be able to advise you.

If you exchange money on behalf of someone else, you need to provide signed confirmation from the owner of the cash, naming you as agent and how the owner would like to receive the money. A certified photocopy of your ID and that of the owner of the banknotes is required.

Amounts up to NOK 7,000 - processing time is normally under 3 weeks.
Amounts over NOK 7,000 - processing time is normally 8-10 weeks.
Amounts over NOK 40,000 - processing time is normally 10-16 weeks.

You will receive a confirmation by e-mail when we have opened your mail with information about the processing time and the total amount we have counted.

You will also receive a confirmation by e-mail when the money has been transferred to your account.

No fee is charged for the exchange process.

Many people contact us to ask if we have received their postal shipments. Norges Bank receives a lot of mail every day. It may take some time before we open all the letters. It usually takes 2-3 weeks before we transfer the amount to your account. Exchanges with large amounts may take longer.

Remember that the actual transit time for shipments also takes time.  

If you stated an e-mail address when filling in the form, you will receive a confirmation by e-mail when we have opened your letter/parcel, stating the case processing time and the total amount we have received.
Please contact your local postal service to enquire about the appropriate way to send money by post form your location.

Send your post to:
Norges Bank, K&D, Postboks 1179, Sentrum, 0107 Oslo 

Phone: +47 901 48 659 (09:00 – 10:30 og 11:30 – 15:00). The customer service number is not staffed on Christmas Eve, New Year’s Eve and the day before Maundy Thursday and on public holidays (for example 17 May and Ascension Day).

Email: KBkontroll@norges-bank.no